Contact support
Email support@atlasbuildstudio.com. Include your device model, operating-system version, app version, what you expected, and what happened. Never send passwords, magic links, access tokens, API keys, or full payment-card details.
Support
How can we help?
Junk Food Scan support, troubleshooting, and privacy assistance.
Sign-in help
Email links can expire or be used only once. Request a fresh link and open it on the device where Junk Food Scan is installed. If a social sign-in option does not complete, retry once and contact support if the problem continues.
Product not found
Coverage across USDA and Open Food Facts is not universal. Try searching by brand and product name or submit a missing-product report. Always rely on the current package label when records differ.
Slow search or photo analysis
A first request may take longer while the hosted service starts. Check your connection and retry once. If the problem continues, send the approximate time and the action you attempted — without attaching sensitive information.
Billing
Premium purchases, restoration, cancellation, and refunds are handled through Apple App Store or Google Play billing. Store-displayed price, renewal terms, trial eligibility, and subscription controls apply. Deleting your Junk Food Scan account does not cancel an active store subscription.
Privacy and deletion
Use Data & Account Controls in the app to export or clear local data. Signed-in users can initiate cloud-account deletion there, or follow the public account-deletion instructions.